Refund policy
At Image Crafter, we want you to love your purchase! If something isn’t quite right, we’re here to help with a store credit option. Please review our return policy below to ensure a smooth process.
Return Guidelines:
1. Store Credit Only: All returns are eligible for store credit only. We do not offer refunds or cash back.
2. No Price Matching or Adjustments: Prices are final at the time of purchase. If an item goes on sale after your purchase, we do not offer price adjustments.
3. No Reissued Store Credit: Once store credit is issued, it cannot be reissued or replaced if lost or misplaced.
Return Requirements:
1. Approval First: To start your return, you must submit a request through our Return Request Form within 14 days of receiving your order.
• Please include your reason for return, item number, and any relevant details.
2. Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
3. Packaging: Please ensure your return is securely packaged to prevent damage during shipping.
Return Process:
1. Submit Your Request: Use our Return Request Form within 14 days of receiving your order to provide all necessary details.
2. Await Approval: Once your request is reviewed and approved (typically within 3-5 business days), you will receive an authorization email with return instructions.
3. Send It Back: Ship your item to the provided address within 7 days of receiving your authorization email. Please note, customers are responsible for return shipping costs.
4. Inspection and Processing: Once your return is received, our team will inspect it within 5-7 business days.
5. Store Credit Issued: If your return meets our guidelines, we will issue store credit via email within 2-3 business days after inspection.
Non-Returnable Items:
• Final Sale items
• Accessories and intimate apparel
• Gift cards
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at hello@shopimagecrafter.com with your order number and photos of the issue. We’ll work to resolve it as quickly as possible.
We appreciate your understanding and support as a small business. If you have any questions about our return policy, please reach out to us at hello@shopimagecrafter.com
Thank you for being part of the Image Crafter community!
Craft your image…wear your personality.